First: Replacement Policy
Replacement period
A product replacement can be requested within 14 days of the order receipt date.
Replacement conditions
The product must be:
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In its original condition
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Unused or damaged
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Resaleable
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Inside the original packaging, intact
Replacement mechanism
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Replacement requests can be submitted via the website or through customer service.
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After receiving the product, inspecting it and ensuring that it meets the requirements, the replacement product is shipped.
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If the same product is not available, an alternative product can be chosen or a refund can be requested according to the return policy.
Second: Return Policy
Return period
The product can be returned within 7 days of the date of receipt.
Return Policy
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The product must be unused and in its original condition.
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Inside the original packaging and resalable.
After receiving and inspecting the product, the refund process will begin according to the payment method.
Third: Shipping and costs
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The store will bear the full shipping costs if the reason for the exchange or return is an error on the part of the store.
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In other cases, the customer bears the applicable shipping charges.
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It is preferable to use an approved shipping company to facilitate tracking and receiving procedures.
Fourth: Refunds
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The refund will be issued after the product has been inspected and confirmed to meet the requirements.
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Electronic payment: The amount will be refunded to the same payment method within several business days, depending on the bank.
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Cash on delivery: The remaining amount will be refunded after deducting shipping fees according to the agreed refund method.
Fifth: Cases where replacement or return may not be possible
The application may not be accepted in the following cases:
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Product use or damage.
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Loss of original packaging or accessories.
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The specified period for exchange or return has expired.
The reason for the rejection is explained to the customer with complete transparency.
Contact us
For any inquiries regarding our exchange or return policy, please contact us via:
Official email address: info@altobeh.eg
Customer Service / WhatsApp: 01123687888