Shipping and Delivery Policy – Altobeh

At Altobeh, we are committed to delivering your orders quickly and safely to ensure products arrive in the best condition and within the expected time.

Order Processing Time:

Orders are prepared and shipped within 24 to 48 business hours of order confirmation.
During promotional periods or peak seasons, processing may take slightly longer.

Delivery Time within Egypt:
Cairo and Giza: 2 to 3 business days depending on the area.
Other governorates of Egypt: Approximately 3 to 5 business days depending on the shipping company and customer's location.
The total estimated delivery time ranges from 3 to 7 business days from the order confirmation date.
If the customer chooses Cash on Delivery, they will be contacted after order confirmation to complete a down payment from the order value, to reduce non-serious orders and ensure the seriousness of the purchase confirmation.
If the down payment is refused or the confirmation process is not completed, this may lead to the order being suspended or canceled later according to the store's policy and order processing procedures.

Shipping Fees:
Shipping costs are clearly displayed before completing payment on the checkout page.
Fees may vary depending on the region or shipment weight.

Delivery Address and Details:

Please ensure you enter a correct address and an available phone number to avoid any delivery delays.
If delivery is not possible due to inaccurate information, re-shipping may incur additional fees according to the shipping company.

Receiving the Order:

Upon receiving the order, please ensure the package is intact before accepting it.
In case of any issue, please contact customer service immediately for assistance.

Customer Service:

For any inquiries regarding shipping or order status, please contact us via:

WhatsApp / Phone: 01123687888
Official Email: info@altobeh.eg

We will be happy to assist you as soon as possible.